MakerCare Extended Service Plans for Method

Direct access to MakerBot Support Engineers

Whether you prefer phone, email, or live chat, help is just a step away. With MakerCare you get direct access to our team of 3D printing experts who can help you on the right track with your 3D printer. Need help getting started? Something not quite right with your printer? No question is too big or small. Call or Live Chat us Monday through Friday, 9 am – 6 pm ET. Outside of hours? No problem, just send an email and someone will get back to you within 6 business hours.

Exclusive Training Session

While MakerBot 3D printers are intuitive, sometimes it’s good to get real insight from someone who has used the platform extensively. That’s why with MakerCare you get access to a 1-hour training session with a certified MakerBot Support Engineer where they will walk you through basic set up, usage, and bonus tips and tricks, while answering any questions you may have along the way.

Hot swap

If your printer goes down, our support engineers will get you back up and running asap. Just call or email to get the process started. If the problem can be resolved with an expedited replacement part or quick setting change we’ll do that. If the printer needs to be sent back, we’ll ship out a replacement machine – even before you’ve sent yours back – so you can be back up and running in no time.